Clevelander South Beach Frequently Asked Questions

In this situation, you would have to contact the customer service department at the website you used to make your reservation.

Yes. In addition to the room rate, Resort Fee and taxes, we place an incidental hold of $100 per night on all rooms (regardless of booking method). The incidental hold allows our guests to bill restaurant, bar and room service charges to their room. Any unused balance will be released back to the credit card at check-out and may take 7-10 business days. We do not accept cash for incidental deposits.

If you need to cancel your reservation we ask that you let us know at least 48 hours prior to your scheduled arrival. If we don't hear from you, a no-show penalty of one night's stay and tax will be charged to the card you provided us. 

We do require presentation of a valid government-issued identification at the time of check-in. Clevelander only allows guests who are 21 and over. Our guests' safety is very important to us; identification will also be necessary to re-enter the hotel at night, weekends and during special events.

We absolutely take debit cards at check-in. Please call (305) 532-4006 to talk to a Reservation Specialist about the different forms of payment we accept. Our Front Desk Agent will also further explain payment options at check-in.

Yes. An early departure fee of up to one night's room and tax may be applied if you check out before your scheduled departure date.

Yes, if the room is clean and available, we offer early check-in for an additional $25. 

The $100.00 per night is an incidental hold which will allow you to place bar, restaurant and room service charges to your room.

At check-in, you will be asked to present the credit card used to book your reservation. If the card is not present, we will have to refund the deposit on the original card and take the full amount from the new card.