Frequently Asked Questions

Check in is at 4 p.m. and check out is at 11 a.m.

Our hotel and rooms are non-smoking. Smoking is allowed outside on the POOL+PATIO.  

Yes, we have pools on both properties. Clevelander's main pool is located in the center of the property.

We do offer rollaway beds for certain room types based on square footage per City of Miami Beach Fire Code. We do not add an extra charge. Rollaway beds are based on availability. Please call the hotel directly for room options at (305) 532-4006.

Yes, we do have connecting rooms, however, connecting rooms must be requested in advance and cannot be guaranteed. Please call (305) 532-4006 to speak to a Reservation Specialist directly.

Yes, we have accessible rooms. Please call (305) 532-4006 to speak directly with a Reservation Specialist about your accommodations.

Yes. We provide Wi-Fi to all of our guests as part of the Resort Fee.

Only service animals are allowed at either hotel.

No, we do not. We have an extensive menu that our Rockstar Concierge team will happily assist you with.

Monday through Thursday from 7:00 am to 10:00 am and Friday through Sunday from 8:00 am to 11:00 am.

Room service starts at 11:00 am and finishes at 10:00 pm unless otherwise noted by management.

There is no charge for hotel guests to enter Clevelander's POOL+PATIO area. Non-hotel guests will need to pay a cover charge when applicable.

Please see our Maps + Directions page.

Although complimentary transportation is not available, our Hotel Team can assist with a host of options.

In this situation, you would have to contact the customer service department at the website you used to make your reservation.

Yes. In addition to the room rate, Resort Fee and taxes, we place an incidental hold of $100 per night on all rooms (regardless of booking method). The incidental hold allows our guests to bill restaurant, bar and room service charges to their room. Any unused balance will be released back to the credit card at check-out and may take 7-10 business days. We do not accept cash for incidental deposits. 

Our cancellation and deposit policy varies by reservation type. Booking directly with us will offer you more cancellation options.

We do require presentation of a valid government-issued identification at the time of check-in. Clevelander only allows guests who are 21 and over. Our guests' safety is very important to us; identification will also be necessary to re-enter the hotel at night, weekends and during special events.

We absolutely take debit cards at check-in. Please call (305) 532-4006 to talk to a Reservation Specialist about the different forms of payment we accept. Our Front Desk Agent will also further explain payment options at check-in.

Yes. An early departure fee of up to one night's room and tax may be applied if you check out before your scheduled departure date.

Yes. If the room is clean and available, we will gladly offer complimentary early check-in.